At Lily Jackson Hair & Makeup, we strive to provide the best services, best products and best results. What does being the best hairdressers in Sydney mean to the Lily Jackson team? How do we work to achieve this? Let’s take a deeper look….
- It means being the best version of ourselves every day for our clients, our team mates and our business.
- It means hours of hard work training/studying and implementing these skills to be technically brilliant at what we do.
- It means educating ourselves to be great communicators, so we can better understand our clients and deliver an excellent outcome according to the client brief without compromising hair health.
- It means we seek to build an authentic and enduring relationships with our customers to understand who they are and how we can help deliver the right hair style for them.
- It means creating a seamless customer service journeys that makes having your hair done enjoyable, relaxing, engaging and at the end of the day you, the customer, feels amazing.
- It means we as a team practice discipline and awareness when working together to ensure our environment is safe clean and beautiful for everyone to enjoy.
- It means hours and years spent understanding all the chemical products we use and how to apply them so the customer achieve a beautiful result that is lasting, safe and maintains hair health.
- It means listening to feedback from our customers and team members to grow and become better at what we do.
- It means always be aware and studying new fashion and hairstyle trends.
- It means our senior staff are trade tested to ensure they have the skills required to meet this position. Senior/ master stylist positions require a minimum of 10,000 hours across every skill set. This is equal to 5 years of time spent doing technical hair services with customers after spending 3 years training. Our senior team have a minim of 8 years hairdressing experience – they do not get to this position without this experience or participating in a trade test with us where we see their work and customer service skills first hand, as part of their interview process.
- It means working with our product companies and suppliers to ensure the hair products are the best we can find to use on our clients for the best benefit of our clients.
- It means understanding/educating ourselves about what is in the products to always ensure our customers and team are safe from any harmful chemicals.
- It means supporting the environment we work in by being sustainable and carbon neutral so we don’t pollute and everything that can be recycled, is.
- It means being financially sustainable so our team are paid fairly and legally and they can build themselves and their families a future, we can stay in business to service our customers and contribute to our community by paying tax.
It means being accountable as a business, as a team member and as a human who contributes positively to our world, we do this by creating beautiful hair for every human who is drawn to us.
Our team love to create beautiful hair – this is what it means to us to be the best hairdressers.