We want you to walk out of our doors happy with the service we have provided.
If you are unhappy with the cut we will adjust it, if you are unhappy with the colour we will fix it. We understand that it may be stressful for you if things aren’t right. However, we require some flexibility and availability from you to rectify the problem and being angry or unreasonable with us will not resolve the problem any quicker.
In the unlikely event that your cut requires an adjustment please call us within a week of your visit and we will see to it that you leave us happy, free of charge.
If it is your colour that needs adjusting, we need:
- to see you in person within 2 salon trading days of your appointment, and
- we require the opportunity to correct and adjust the colour using our stylists and our colour products.
Please do not visit another salon to have the colour changed and expect us to pay for this service.
The complimentary adjustments are limited to the services you had with us originally and the approach to colour you agreed with your stylist during the consultation.
Keratin smoothing treatments always require heat activation (from a blowdryer or irons) to achieve smoothness. If you have any concerns, then please book an appointment so we can show you how to achieve smooth hair.
We do not offer complimentary adjustments for a change of mind.