We are quite particular about running on time, according to the schedule.
Running late impacts everyone – you, our team and everyone who comes in after you.
However, we are aware that life (and Sydney traffic!) can get in the way, and running late is unavoidable for you and even our team. For this reason, we promise to try and call you well in advance of your appointment should we envisage running more than 15 minutes late. It’s always a good idea to let us know if you have time constraints ie need to leave at a specific time, at the time of booking. We can place an alert on your appointment so we are all aware of your requirements.
If you are running late, please call us as soon as possible. If you are running more than 15 minutes late from the scheduled booking time, then we may have to reschedule your appointment or offer an alternative stylist to complete your service. We will do everything possible to accommodate you but sometimes, we will just have to reschedule your appointment.
In return, we ask that you extend us understanding if our team are running late for your appointment.