Policies help guide us on how we can best serve you and articulate how you can assist us to continue to provide excellent service to you and others in a sustainable way.
All clients are required to pay a $100 security deposit via credit card to secure their appointment.
When booking online, all clients are required to pay a $100 deposit via credit card/Paypal.
Deposits are the way to secure your appointment; the funds sit on your account and appear as a deduction from your bill at the end of your appointment.
Deposits may be requested of existing clients if they have missed an appointment without providing the required notice period for cancellation
Regrettably, deposits are forfeited if you do not supply us with the required notice period for a reschedule or cancellation. The minimum notice period is 24 hours but can be 48 hours if your service is longer than 1 hour. Check with our reception team.
Cashless and contactless payments are safer.
Card processing fees incur a fee and will be automatically calculated and added to the total service bill at point of sale by the credit card terminal as follows:
These charges will appear on your credit card receipt, and are compliant with ACCC regulations. All costs include GST and will be assessed annually. We don’t charge more than it costs!
We are quite particular about running on time, according to the schedule.
Running late impacts everyone – you, our team and everyone who comes in after you.
However, we are aware that life (and Sydney traffic!) can get in the way, and running late is unavoidable for you and even our team. For this reason, we promise to try and call you well in advance of your appointment should we envisage running more than 15 minutes late. It’s always a good idea to let us know if you have time constraints ie need to leave at a specific time, at the time of booking. We can place an alert on your appointment so we are all aware of your requirements.
If you are running late, please call us as soon as possible. If you are running more than 15 minutes late from the scheduled booking time, then we may have to reschedule your appointment or offer an alternative stylist to complete your service. We will do everything possible to accommodate you but sometimes, we will just have to reschedule your appointment.
In return, we ask that you extend us understanding if our team are running late for your appointment.
A full blow dry is included in the cost of your haircut. Our stylists will perform this blow-dry in the time allocated to your appointment.
The only tools used in these blowdries are brushes, clips and a blow-drier. If you prefer to have extra styling to your hair using tools such as irons or wands and this request takes us beyond the standard service time an additional charge of $25.00 will be added to your bill and will be performed by the most appropriate person available at the time.
We want you to walk out of our doors happy with the service we have provided.
If you are unhappy with the cut we will adjust it, if you are unhappy with the colour we will fix it. We understand that it may be stressful for you if things aren’t right. However, we require some flexibility and availability from you to rectify the problem and being angry or unreasonable with us will not resolve the problem any quicker.
In the unlikely event that your cut requires an adjustment please call us within a week of your visit and we will see to it that you leave us happy, free of charge.
If it is your colour that needs adjusting, we need:
Please do not visit another salon to have the colour changed and expect us to pay for this service.
The complimentary adjustments are limited to the services you had with us originally and the approach to colour you agreed with your stylist during the consultation.
Keratin smoothing treatments always require heat activation (from a blowdryer or irons) to achieve smoothness. If you have any concerns, then please book an appointment so we can show you how to achieve smooth hair.
We do not offer complimentary adjustments for a change of mind.
We are proud to be part of the Sustainable Salons Australia movement where 95% of salon waste is recycled or repurposed to support our planet.
On average, we are saving 10kg of waste per week from going into the landfill by recycling the following:
This is what we do with your hair after a visit…
Your hair clippings are collected and stockpiled by Sustainable Salons and stuffed into very large nylon stockings. It turns out that hair is brilliant at soaking up oil, so these booms will serve as a chemical-free sponge and barrier to prevent further contamination to the environment should an oil spill occur.
Hair booms provide an excellent alternative to using chemicals and dispersants to clearing oil spills and come at an environmental cost because the chemicals seep into the waterways and throw everything out of balance.
What this means for you….
Each time you visit us a small Green Fee / PPE fee of $7.00 is added to your service charge and goes towards supporting the Sustainable Salons Movement to play its part in sustainability and recycling without compromising the quality service we offer you as well as ensuring we are a Covid-safe salon.
For more information, visit www.sustainablesalons.com.au
This list will be updated and change without notice.
