Policies help guide us on how we can best serve you and articulate how you can assist us to continue to provide excellent service to you and others in a sustainable way.

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We are quite particular about running on time, according to the schedule.

Running late impacts everyone – you, our team and everyone who comes in after you.

However, we are aware that life (and Sydney traffic!) can get in the way, and running late is unavoidable for you and even our team. For this reason, we promise to try and call you well in advance of your appointment should we envisage running more than 15 minutes late. It’s always a good idea to let us know if you have time constraints ie need to leave at a specific time, at the time of booking. We can place an alert on your appointment so we are all aware of your requirements.

If you are running late, please call us as soon as possible. If you are running more than 15 minutes late from the scheduled booking time, then we may have to reschedule your appointment or offer an alternative stylist to complete your service. We will do everything possible to accommodate you but sometimes, we will just have to reschedule your appointment.

In return, we ask that you extend us understanding if our team are running late for your appointment.


A full blow dry is included in the cost of your haircut. Our stylists will perform this blow-dry in the time allocated to your appointment.

The only tools used in these blowdries are brushes, clips and a blow-drier. If you prefer to have extra styling to your hair using tools such as irons or wands and this request takes us beyond the standard service time an additional charge of $25.00 will be added to your bill and will be performed by the most appropriate person available at the time.


To help extend the life of your haircut we offer a complimentary fringe and/or neck trim service as long as it is within 4 weeks of your last haircut service with us.


We want you to walk out of our doors happy with the service we have provided.

If you are unhappy with the cut we will adjust it, if you are unhappy with the colour we will fix it.

In the unlikely event that your cut requires an adjustment please call us within a week of your visit and we will see to it that you leave us happy, free of charge. If it is colour that needs adjusting we offer a complimentary adjustment in the first 48 hrs of your last appointment.

The complimentary adjustments are limited to the services you had with us originally and the approach to colour you agreed with your stylist during the consultation.

We do not offer complimentary adjustments for a change of mind.


All new clients are required to pay a $50 security deposit via credit card for their first appointment.

When booking online, all clients are required to pay a $50 deposit via credit card/Paypal.

Deposits are the way to secure your appointment, the funds sit on your account and appear as a deduction from your bill at the end of your appointment.

Deposits may be requested of existing clients if they have missed an appointment without providing the required notice period for cancellation

Deposits are forfeited if you do not supply us with the required notice period for a reschedule or cancellation.


We are proud to be part of the Sustainable Salons Australia movement where 95% of salon waste is recycled or repurposed to support our planet.

On average, we are saving 10kg of waste per week from going into the landfill by recycling the following:

  • Chemicals/Colour
  • Foils from highlights
  • Plastic
  • Hair from haircuts
  • Hairdresing tools that are non salvegable
  • Metal from colour tubes or equipment
  • Paper

Sustainable Salons Logo. Lily Jackson Hair & Makeup is a sustainable salon.

This is what we do with your hair after a visit…

Your hair clippings are collected and stockpiled by Sustainable Salons and stuffed into very large nylon stockings. It turns out that hair is brilliant at soaking up oil, so these booms will serve as a chemical-free sponge and barrier to prevent further contamination to the environment should an oil spill occur.

Hair booms provide an excellent alternative to using chemicals and dispersants to clearing oil spills and come at an environmental cost because the chemicals seep into the waterways and throw everything out of balance.

What this means for you….

Each time you visit us a small Green Fee of $2.00 is added to your service charge and goes towards supporting the Sustainable Salons Movement to play its part in sustainability and recycling without compromising the quality service we offer you.

For more information visit www.sustainablesalons.com.au