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Our Philosophy | Beauté

Your hair is your crown, your statement, your signature. At Lily Jackson, we elevate hairdressing to an art form, crafting personalised experiences that transcend traditional styling. Our mission is to reveal the inherent beauty in every strand, transforming not just your hair, but your entire sense of self.

Our Approach | Individuality

We celebrate this individuality, creating bespoke looks that amplify your personal aesthetic while respecting your hair’s natural character. Our artisans don’t just listen to your desires – they understand and enhance your distinctive beauty.

Precision in Every Detail

We approach each service with unwavering attention to detail. Our team pursues excellence through continuous education, mastering innovative techniques and staying ahead of global trends. Every cut, every color, every style is executed with mathematical precision and artistic vision.

Product Philosophy

We approach each service with unwavering attention to detail. Our team pursues excellence through continuous education, mastering innovative techniques and staying ahead of global trends. Every cut, every color, every style is executed with mathematical precision and artistic vision.

We Want You to Love Your Hair

It’s absolutely vital to us to know you love your hair.

If you don’t, there’s a problem and we want to fix it.

Not happy with your stylist? We’ll match you with someone new. Not happy with your colour? We’ll adjust it. Not happy with your cut? We’ll reshape it.

Our Happy Hair Guarantee means that if you’re unsatisfied with any aspect of our service, contact us within 7 days of your appointment. We’ll invite you back to make you fall in love with your hair—and with us—all over again!

This guarantee covers only the services you originally received with us. Please understand that some requests have natural limitations (transforming very dark curly hair to platinum blonde straight hair, for example), and we’ll always be upfront about what’s realistically achievable.

Please note: We cannot reimburse services performed at other salons. For complete information, please see our Policies and Procedures.

Our Commitment | Sustainability

As proud members of Sustainable Salons Australia, we’re pioneers in eco-conscious beauty. We recycle 95% of our waste, transforming hair clippings into environmental protection tools. Our growing range of eco-friendly products reflects our dedication to preserving both personal and environmental wellbeing. Because true luxury includes responsibility to our planet.

Sustainable salons collect and stockpile hair clippings and stuff them into massive nylon stockings. Hair is brilliant at soaking up oil, so these booms will serve as a chemical-free sponge and barrier to prevent further contamination of the environment should an oil spill occur.

Hair booms provide an excellent alternative to using chemicals and dispersants to clear oil spills, but they come at an environmental cost because the chemicals seep into the waterways and throw everything out of balance.

  • Monitor chemical waste (average less than 200 g per month) achieved through careful colour management
  • We recycle all packaging, bottles, plastic, paper and cardboard
  • We re-use all of our paper (both sides)
  • Our retail bags are unbleached brown paper bags
  • Energy-efficient lighting rated by Energy Australia
  • Our room temperature is always stable, so we don’t overuse air conditioning
  • We offer clean colour and haircare technology in professional colour and at-home hair care that offer healthier solutions by way of the ingredients they use
  • We avoid using heavy solvents wherever possible, creating our simple fluid using vinegar and water and choosing eco-friendly cleaning products
  • We use eco-heads at the basin to filter the impurities in the water used to clean your hair. The unique filtration system helps to reduce chlorine and generates negative ions as water passes through, softening the hair for a smoother end result. Thanks to the purifying qualities of the filter screens, eco-heads also remove sediment, rust, and sand for cleaner water
  • Personally, we try to avoid using takeaway food containers

Our Culture | Inclusivity

We’ve created more than a salon – we’ve built a sanctuary where everyone belongs. Our space celebrates diversity in all its forms, welcoming clients from every walk of life. Whether you’re a CEO, artist, or busy parent, you’ll find your place in our chair. Our Happy Hair Guarantee ensures every client leaves feeling confident, seen, and celebrated.

You were born to

STANDOUT

Start my

Transformation