Re-do Request

We want you to walk out of our doors happy with the service we have provided. If you’re here, something hasn’t gone according to how you thought it was going to and we need to get to the bottom of the problem.

Step 1: You will need to allocate time to allow us to sort out the problem. We’re sorry if this means an extra visit to us but we reserve the right to rectify our mistakes or errors.

Step 2: Please refer to our Policies and Procedures.

Step 3: Please complete the form below and one of our team will get back to you shortly. (Our goal is the same working day.)
Why do we need the form? Well, it’s everything we are going to ask you to do anyway. We’ll need photo’s and we’ll need a written record of the issue so this contact form is the best way to do this.

    All questions need to be answered. Thanks for your help.

    Hair ColourHair CutBoth


    One of our reception angels will be in touch to discuss.

    Thank you and rest assured we’re onto this.

    Lily Jackson Team